Dịch vụ
Returns & Warranty
Machines and spare parts follow different routes. Pick the one that matches your order.
How it works
01
Ordered on this website
Sign in, pick the order, choose the item and a reason. You get an RMA number by email.
1Sign in
2Pick order
3Reason
4Get RMA
02
Ordered by quotation or contract
No online order exists — send the request with your proforma invoice number and our sales team takes over.
No online order record exists, so self-service is not available: send the request with your proforma invoice number and our sales team will follow up.
03
Spare parts & wear parts
Eligible for self-service return within 30 days, unused and in original packing.
Self-service
30 days
How it works
1Request submitted
2Under review
3Approved / rejected
4Goods received
5Refund or replacement
⚠ 五个节点都会发邮件；状态可在「我的账户 → 售后申请」里查。RTL 下这条进度条方向镜像（从右往左推进）。
Start a return request
Pick whichever suits you — we reply within one business day.
Drawings, photos and videos can go in the same email or chat.
When can I use self-service?
Unused, original packaging intactSelf-service
Wrong item or damage in transitSelf-service
Spare parts, within 30 daysSelf-service
Machines already installed and usedVia service
Custom / OEM partsNon-returnable
More than 30 daysVia warranty
We sell to businesses. Consumer distance-selling withdrawal rights do not apply.
How long does it take?
Review2 business days
Refund5–10 business days
Replacement shipped7–15 days