Service
Returns & Warranty
Machines and spare parts follow different routes.
How it works
01
Ordered on this website
Sign in, pick the order…
1Sign in
2Pick order
3Reason
4Get RMA
02
Ordered by quotation or contract
No online order exists…
No online order record exists, so self-service is not available: send the request with your proforma invoice number and our sales team will follow up.
03
Spare parts & wear parts
Eligible for self-service return within 30 days.
Self-service
30 days
How it works
1Request submitted
2Under review
3Approved / rejected
4Goods received
5Refund or replacement
⚠All five nodes send an email; the status is visible under My account → After-sales. On RTL layouts the progress bar mirrors (right to left).
Start a return request
Photos or video speed up the review.
Prototype only — this form does not submit.
When can I use self-service?
Unused, original packaging intactSelf-service
Wrong item or damage in transitSelf-service
Spare parts, within 30 daysSelf-service
Machines already installed and usedVia service
Custom / OEM partsNon-returnable
More than 30 daysVia warranty
We sell to businesses.
How long does it take?
Review2 business days
Refund5–10 business days
Replacement shipped7–15 days