{"id":26,"date":"2026-09-29T09:58:46","date_gmt":"2026-09-29T09:58:46","guid":{"rendered":"https:\/\/jinkamachinery.com\/returns\/"},"modified":"2026-09-30T13:31:46","modified_gmt":"2026-09-30T05:31:46","slug":"returns","status":"publish","type":"page","link":"https:\/\/jinkamachinery.com\/vi\/returns\/","title":{"rendered":"Returns & warranty"},"content":{"rendered":"

<\/p>\n

\n
\n D\u1ecbch v\u1ee5<\/span><\/p>\n

Returns & Warranty<\/h1>\n

Machines and spare parts follow different routes. Pick the one that matches your order.<\/p>\n<\/p><\/div>\n<\/section>\n

\n

How it works<\/h2>\n
\n
\n
\n 01<\/span><\/p>\n

Ordered on this website<\/h3>\n<\/p><\/div>\n

Sign in, pick the order, choose the item and a reason. You get an RMA number by email.<\/p>\n

\n
1<\/i>Sign in<\/span><\/div>\n
2<\/i>Pick order<\/span><\/div>\n
3<\/i>Reason<\/span><\/div>\n
4<\/i>Get RMA<\/span><\/div>\n<\/p><\/div>\n
\n Start a return request<\/a>
\n Order or proforma invoice number<\/a>\n <\/div>\n<\/p><\/div>\n
\n
\n 02<\/span><\/p>\n

Ordered by quotation or contract<\/h3>\n<\/p><\/div>\n

No online order exists \u2014 send the request with your proforma invoice number and our sales team takes over.<\/p>\n

No online order record exists, so self-service is not available: send the request with your proforma invoice number and our sales team will follow up.<\/div>\n
\n Start a return request<\/a>
\n Li\u00ean h\u1ec7<\/a>\n <\/div>\n<\/p><\/div>\n
\n
\n 03<\/span><\/p>\n

Spare parts & wear parts<\/h3>\n<\/p><\/div>\n

Eligible for self-service return within 30 days, unused and in original packing.<\/p>\n

\n Self-service<\/span>
\n 30 days<\/span>\n <\/div>\n
\n Start a return request<\/a>\n <\/div>\n<\/p><\/div>\n
\n
\n 04<\/span><\/p>\n

Complete machines<\/h3>\n<\/p><\/div>\n

Not self-service. Cross-border freight and customs make a return impractical \u2014 we handle it as repair, replacement or on-site service.<\/p>\n

\n No self-service<\/span>
\n Repair \/ Replace \/ On-site<\/span>\n <\/div>\n
\n D\u1ecbch v\u1ee5<\/a>
\n B\u1ea3o h\u00e0nh<\/a>\n <\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/section>\n
\n
\n

How it works<\/h2>\n
\n
1<\/i>Request submitted<\/span><\/div>\n
2<\/i>Under review<\/span><\/div>\n
3<\/i>Approved \/ rejected<\/span><\/div>\n
4<\/i>Goods received<\/span><\/div>\n
5<\/i>Refund or replacement<\/span><\/div>\n<\/p><\/div>\n

\u26a0 \u4e94\u4e2a\u8282\u70b9\u90fd\u4f1a\u53d1\u90ae\u4ef6\uff1b\u72b6\u6001\u53ef\u5728\u300c\u6211\u7684\u8d26\u6237 \u2192 \u552e\u540e\u7533\u8bf7\u300d\u91cc\u67e5\u3002RTL \u4e0b\u8fd9\u6761\u8fdb\u5ea6\u6761\u65b9\u5411\u955c\u50cf\uff08\u4ece\u53f3\u5f80\u5de6\u63a8\u8fdb\uff09\u3002<\/p>\n<\/p><\/div>\n<\/section>\n

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\n
\n

Start a return request<\/h2>\n

Pick whichever suits you \u2014 we reply within one business day.<\/p>\n

\n
Email<\/span>jk@jinkamachinery.com<\/a><\/div>\n
Phone \/ WhatsApp<\/span>+86 130 5360 9915<\/a><\/div>\nAsk on WhatsApp<\/a><\/div>\n

Drawings, photos and videos can go in the same email or chat.<\/p>\n<\/p><\/div>\n

\n
\n

When can I use self-service?<\/h3>\n
\n
Unused, original packaging intact<\/span>Self-service<\/span><\/div>\n
Wrong item or damage in transit<\/span>Self-service<\/span><\/div>\n
Spare parts, within 30 days<\/span>Self-service<\/span><\/div>\n
Machines already installed and used<\/span>Via service<\/span><\/div>\n
Custom \/ OEM parts<\/span>Non-returnable<\/span><\/div>\n
More than 30 days<\/span>Via warranty<\/span><\/div>\n<\/p><\/div>\n<\/p><\/div>\n
We sell to businesses. Consumer distance-selling withdrawal rights do not apply.<\/div>\n
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How long does it take?<\/h3>\n
\n
Review<\/span>2 business days<\/b><\/div>\n
Refund<\/span>5\u201310 business days<\/b><\/div>\n
Replacement shipped<\/span>7\u201315 days<\/b><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/section>","protected":false},"excerpt":{"rendered":"

Service Returns & Warranty Machines and spare parts follow different routes. Pick the one that matches your order. How it works 01 Ordered on this website Sign in, pick the order, choose the item and a reason. You get an RMA number by email. 1Sign in 2Pick order 3Reason 4Get RMA Start a return request […]<\/p>\n","protected":false},"author":0,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-26","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/jinkamachinery.com\/vi\/wp-json\/wp\/v2\/pages\/26","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jinkamachinery.com\/vi\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/jinkamachinery.com\/vi\/wp-json\/wp\/v2\/types\/page"}],"replies":[{"embeddable":true,"href":"https:\/\/jinkamachinery.com\/vi\/wp-json\/wp\/v2\/comments?post=26"}],"version-history":[{"count":6,"href":"https:\/\/jinkamachinery.com\/vi\/wp-json\/wp\/v2\/pages\/26\/revisions"}],"predecessor-version":[{"id":244,"href":"https:\/\/jinkamachinery.com\/vi\/wp-json\/wp\/v2\/pages\/26\/revisions\/244"}],"wp:attachment":[{"href":"https:\/\/jinkamachinery.com\/vi\/wp-json\/wp\/v2\/media?parent=26"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}